We want your order to arrive right. Because every item is custom printed to order from a proof you approve, returns work differently than they would for a stock item — there is nothing generic to resend. If something is wrong, we fix it by reshipping or reprinting. We do not offer refunds.
Your order goes into production the moment you approve your proof. From that point the order cannot be canceled, and it is not refundable — production has already started on a one-off, made-for-you item.
If an item has a printing defect — for example, wrong colors against the approved proof, banding or missing print — we reprint it at no charge. The reprint guarantee lasts one (1) year from delivery. Contact us with your order number and photos, and we may ask for the item back to inspect it.
We do not refund orders. The remedy for a confirmed problem is a reship or a reprint. Rush printing and rush shipping fees are not refundable.
Reprint turnaround starts from your written proof approval — we only take written approval as final, never verbal. Production time and shipping for the reprint are confirmed when we accept the claim.
Screen and printed colors can vary slightly. A proof is produced differently from the final press print, so it will not match the finished item exactly — if precise color matters, tell us in your order notes and we will confirm on the proof.
For a faulty frame or other hardware, see our Warranty page.
Reach us any time at info@apextradeshow.com or +1 650-419-1073.