We want your order to arrive right. Because every item is custom printed to order from a proof you approve, returns work differently than they would for a stock item — there is nothing generic to resend. If something is wrong with your order, tell us within five (5) business days of delivery and we will sort it out.
Your order goes into production the moment you approve your proof. From that point the order cannot be canceled, and it is not refundable — production has already started on a one-off, made-for-you item.
Rush printing and rush shipping fees are not refundable unless the item is defective or the courier could not deliver it.
When a reprint is the right fix, we decide between a refund or a rework and set the turnaround and shipping based on current production capacity. Reprint turnaround starts from your written proof approval — we only take written approval as final, never verbal.
Screen and printed colors can vary slightly. A proof is produced differently from the final press print, so it will not match the finished item exactly — if precise color matters, tell us in your order notes and we will confirm on the proof.
Reach us any time at info@apextradeshow.com or +1 672-514-7587.